Refund policy

Returns & Refunds

We want you to love your fragrance. If something isn't right, here is exactly how returns and refunds work at Toda Moda.

Return window

You can return eligible items within 30 days of delivery.

What can be returned

Unopened items: perfumes that are unused, with the cellophane seal intact and in their original packaging, can be returned for any reason.
Opened items: for hygiene and safety reasons we can't accept returns of perfumes that have been opened or used, unless the item arrived damaged, defective or incorrect.
Not returnable: gift cards and items marked "Final sale" at the time of purchase.

Damaged, defective or wrong items

If your order arrives damaged or leaking, is defective, or isn't what you ordered, email us within 7 days of delivery at support@todamoda.store with your order number and a photo of the item and packaging. We'll send a free replacement or give you a full refund, including shipping costs, and you won't need to pay for the return.

How to start a return

Email support@todamoda.store or call (760) 398-3430 with your order number and the item(s) you'd like to return.
We'll reply within 1 business day with your return authorization and the return address.
Pack the item securely in its original packaging and ship it back using a ground shipping service. Perfume is a flammable liquid and can't be shipped by air.

Returns sent without a return authorization may not be accepted.

Return shipping costs

For unopened items returned for any other reason, the customer pays for return shipping. We recommend a trackable service, because we can't be responsible for returns lost in transit.
For damaged, defective or incorrect items, we cover all return shipping costs.
We never charge a restocking fee.

Refunds

Once your return arrives, we inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5 business days of inspection. Depending on your bank or card issuer, it may take a few more days to appear on your statement. Original shipping charges are refunded only when the return is due to our error.